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Personal Data

We undertake that the collection and processing of your data, made from the website https://www.larbrevoyageur.com/en/, comply with the General Data Protection Regulation (GDPR) and the law Computing and Freedom.

This Policy informs you about how L'Arbre Voyageur, its subcontractors and potential partners process your personal data.

This Policy is applicable in particular to the clients and users of the offers and services L'Arbre Voyageur

It is likely to be completed by specific information brought to the attention of the user, in the case of a particular offer or service.

Form and Teleservice

Each form or Teleservice limits the collection of personal data to the strict minimum necessary (minimization of data) and indicates in particular:

  • what are the objectives of the collection of these data (purposes);
  • whether these data are mandatory or optional for the management of your application;
  • who will be able to take cognizance of it (only L'Arbre Voyageur in principle, except for precision in the form when a transmission to a third party is necessary to the management of your request);
  • your rights Computer and Freedoms and how to exercise them with the CNIL.

The personal data collected as part of the services offered on https://www.larbrevoyageur.com/en/ are processed according to secure protocols and allow L'Arbre Voyageur to manage requests received in its computer applications.

Each individual has a right to access, rectify and delete data concerning him. He can request the portability of the latter. He also has the right to oppose the treatment or to ask for the limitation.

Also, it can issue guidelines on the retention, deletion or communication of your personal data after your death.

Specific rule for canvassing: any consumer can register for free on a list of opposition called "Bloctel" so as not to be solicited by a professional phone with whom he has no contractual relationship in progress. The consumer can register on the site www.bloctel.gouv.fr or by mail addressed to: Company Opposetel, Bloctel Service, 6, rue Nicolas Siret - 10 000 Troyes

You can exercise your rights and contact the Privacy Officer at any time at the addresses below.

For any information or exercise of your rights on the processing of personal data managed by L'Arbre Voyageur, you can contact his Data Protection Officer (DPO):

  • by this form with a scan of your ID
  • or by signed letter accompanied by a copy of an identity document to the following address:
    L'Arbre Voyageur
    À l'attention du responsable de traitement
    Ty er Chir
    56550 Locoal-Mendon

If you do not have an adequate return, you have the possibility to lodge a complaint with the National Commission of the Computing and Freedoms (CNIL), authority of control in charge of the respect of the obligations with regard to data of character staff in France.

Purpose of processing your personal data

L'Arbre Voyageur only processes personal data for pecific, explicit and legitimate urposes. L'Arbre Voyageur does not treat this data inconsistently with these purposes.

To this end, the goals pursued by L'Arbre Voyageur are as follows:

Collection, transmission and recording of data to get in touch with the company

  • Sending an answer email

Solicitation of the controller to exercise your rights

Impression des informations de réservation à des fins de gestion de réservation et de facturation.

L'Arbre Voyageur processes data or a category of data only if it is strictly necessary for the purpose pursued. You can find information about these purposes above

L'Arbre Voyageur processes the following categories of data:

  • Contact details: mailing address, email, phone number ...
  • Content Data: Files stored on the cloud, email inbox ...
  • Identity data: Lastname, Firstname, ID, SIREN ...
  • Location data

The data collected is intended for the internal services of the site and its subcontractors

The processed data can finally be transmitted to the competent authorities, at their request, in the context of judicial proceedings, in the context of judicial research and requests for information from the authorities or in order to comply with other legal obligations.


Subcontractors Service Outside EU?
Elloha Booking Management Site No
ID Interactive Website hosting and e-mail No

En aucun cas, elloha n’utilise ou n’exploite les données personnelles enregistrées dans votre compte elloha à la suite d’une réservation, d’un devis, d’une inscription à l’un de vos formulaires, d’un import de données, etc. Dans le cadre de l’utilisation de votre compte elloha, des données personnelles et nominatives sont capturées (via le moteur de réservation, les formulaires de contact ou lorsque vous réalisez un import de données) sous votre seule responsabilité lorsqu’un client crée une réservation, est destinataire d’un devis ou s’inscrit via un formulaire de contact relié aux fonctions de gestion de la relation client ouvertes dans elloha. L’exploitation de ces données personnelles est placée sous votre seule responsabilité et elle est soumise aux règlements et lois en vigueur dans votre pays ainsi que dans les pays où vous distribuez vos offres via elloha. Vous devrez donc veiller à ce que votre organisation se conforme aux obligations légales en matière de protection des données personnelles. De son côté, elloha s’assurera de veiller, pour sa part et en sa seule qualité de fournisseur de technologie, au respect des dispositions légales s’agissant de sa seule part de responsabilité - limitée au stockage de vos données – notamment au regard des dispositions RGPD.

The collected data may be processed outside the European Union. In this case, L'Arbre Voyageur makes the necessary arrangements with its subcontractors and partners to ensure an adequate level of protection of your data and this in accordance with the applicable regulations.

If the subcontractors and partners concerned are not members of the Privacy Shield agreement with regard to transfers to the United States of America, or are not located in a country with legislation considered to provide protection they will then have signed the "standard contractual clauses" of the European Commission or will be subject to binding internal rules approved by the authorities.

L'Arbre Voyageur ensures that your data is treated safely and confidentially, including when certain operations are carried out by subcontractors. For this purpose the appropriate technical and organizational measures to prevent the loss, misuse, alteration and deletion of your personal data are put in place. These measures are adapted according to the level of sensitivity of the processed data and the level of risk that the treatment presents or its implementation.

Data retention period

The administrative service life (DUA) is the period during which the archived documents, data or information must be kept and kept in a state of being consulted and used, either by those who produced them or by archival services.

Below you will find the terms of administrative utility (DUA) applicable to the main procedures managed by L'Arbre Voyageur. DUA covers shelf life in active database and internal archive

Processing DUA Archive
Treatments of the contact form data 1 year -
Referral to the controller 3 years (email) -
Traitement des réservations conservé le temps de la reservation -

This Privacy Policy may change.

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